Returns & Exchanges

Your order becomes binding as soon as we have received your deposit. Custom orders begin production immediately to your specifications (colour, size, depth etc). They cannot be cancelled, changed, returned or refunded at any time.
We reserve the right to cancel an order. When returning a product, you must provide proof of purchase. The product must be unused, in original packaging and in the condition you received it. All returns and exchanges will be accepted within 7 days of purchase. The product may be exchanged for other items or a credit will be passed as we do not give refunds. If the product is defective, the onus is on the customer to notify HC within 48 hrs. If you wish for us to collect the product, please contact us to arrange. We reserve the right to charge you for this service, as this contributes towards the cost of administration and collection. Special import products or made-to-order products cannot be returned after you have received them unless defective.
In the unlikely event of a defective product, please contact us within 48 hours of receiving the item. Please discontinue the use of this product if you have identified a problem and phone/email us for necessary further steps. Defective products are replaced under discretion from the company.